Payment Methods ( Paypal ) Paypal ( ipexmotoring@yahoo.com ) We only ship to Paypal's confirmed address. Please do not change the shipping address at Paypal's note section. If you Paypal is not confirmed, please kindly send us money order payment.
Payment Methods ( Money Order ) Please include the Ebay item number & User ID. We cannot process your order if we do not see these inforamtion
Shipping Carriers UPS or USPS ( depending on locations & item size )
Shipping & Handling ( Domestic 48 States ) S&H is listed at the top of the auction page below the Price and Ending Time.  If free shipping is offered, it's only limited to domestic 48 States.
Shipping Rate ( International ) Please email us for shipping rate
Optional Insurance Rate $4 for domestic & $8 for international
Sales Tax 8.25% for California in state buyers only
 
Please read below for details about Optional Insurance
 
Return shipping and Reshipping fees when purchase...
With Insurance Without Insurance
If item is damaged in transit Seller pays for return shipping and Seller will reship at our cost as soon as we receive the item back Buyer pays for return shipping and Seller will reship AFTER the carrier approves the claim ( 7- 10 business days)
If item is lost in transit Seller pays to reship the item if the item is lost We will file a claim with the carrier, once the claim is approved ( 10-14 business days ) We will go ahead and reship.

 

How long should I receive my order?

All orders will be processed and shipped within 3 business days after we receive your payment. It will then take about 3-5 business days for you to receive your order depending on your location. We're shipping from California.

Why is shipping Shipping & Handling fees not refundable?

Shipping and handling fees do not include just the cost of the shipment. There are additional costs such as additional packing materials and the labor required for shipping. Shipping & handling fees are non refundable unless we shipped wrong item

What happens if the item is returned by carrier due to wrong or insufficient address?

If an item is returned to our company due to wrong or insufficient address, buyer has to pay for reshipping fees. Buyer should not put an alternate address in Paypal's note section, we only ship to Paypal's confirmed address. If your address is not confirmed, we recommend you pay by money order.

How can I get the tracking number?

We normally ship by UPS and UPS will email you a tracking number AFTER we processed your order. UPS will send you the tracking number to the email address which you have registered with Ebay. A lot of the times this kind of emails will be filtered to your Junk/Spam mail box so before you email us for tracking number, please double check both your Inbox and Junk/Bulk/Spam mail box. For small packages, we sometimes use USPS and the tracking number will be sent to you upon request.

Why it says " Billing Information Received" by UPS and no further tracking information?

Our company will process your order very fast and we will generate the UPS shipping label prior to actual shipping. Processing an order is a lot faster than pulling the actual part in the warehouse and packing your order so it may not be shipped in the same day that we processed your order. As a result, some UPS tracking numbers will show " Billing Information Received ". This tracking number will be valid when UPS picks up the package and normally it will be picked up within 3 business days as we have mentioned above. Therefore if you see your tracking number shows " Billing Information Received", you do not need to contact us immediately in the first 3 business days. 

If the order is shipped by USPS, for example, PO Box, PR, HI, VI and military addresses,  the USPS tracking numbers will only show that the label is generated. USPS's tracking function does NOT show the progress until it's delivered, please be advised about that.

 

 

Please read the following carefully for any Return & Exchange questions:
Please inspect your order  upon receipt. NO exchange or refund after 30 days counting from the 1st day the order is received. In case of receiving wrong item, please contact us immediately and we'll exchange for you free.

All of our items are brand new, never used. If item is received damaged, we do ask customer to provide us a picture through email to show the damage so that we can expedite the return.

When the item is received damaged or is lost in transit, please see below :

If optional insurance is not purchased, we will not resend product before customer sends back the package AND we receive the confirmation from carrier's claim department ( about 10-14 days after we file the claim).

If optional insurance is purchased, we will issue a return reshipping label to the customer and reship as soon as we get it back and we do not need to wait for the claiming process.

What if I want to return the item because I think it does not fit?

All of our items are made by OE approved manufacturers and they were tested in factory. If an item is being returned due to fitting errors, we DO ASK customer to provide a written report from professional installers or shops stating what the problem is or we will not accept the return.

 

If you have committed the auction, please send us payment within 15 days or we'll file non paying bidder alert

For payment or shipping infomation, please refer to the topics above

We highly recommended professional installation for all product, there are some products that do not come with installation guide.
If you have any questions about  an item, please ask all your questions before buying because all sales are final. If you have committed the auction, you are considered to agree and need to comply with all of the terms and conditions listed above.

 

Should you have any questions both before buying or after you have purchased the item, please do not hesitate to contact our customer service support team. Email address ( ipexmotoring@yahoo.com ) Our office hours are Monday to Friday 10am-6pm PST , we are off during the weekends and all major holidays and you will be guaranteed that your questions will be replied promptly. Normally we can reply your email within 24hr but if you email to us during weekends, we have to reply to you on the following Monday in the order as it's received.  If you have a problem about your shipment, please email us to solve it before leaving a negative feedback.

If you have a problem about your shipment, please email us to solve it before leaving a negative feedback.

Please note that all email that is sent out will be sent to the email account that you have provided to Ebay. We recommend you to check both your INBOX and JUNK mail box for our emails and notifications from UPS. Please note that we are close on weekends and major holidays, for any of those payment that is received during that time,  we will process it on the following business day.